When I was a child my mother described as ‘Ugly’ any behavior she thought unseemly. In her efforts to civilize my brothers and me, she’d caution “Don’t be ugly,’ and she wasn’t referring to our appearance. I think about that admonishment when I learn of interactions...
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Sometimes there’s a job for which there aren’t specific qualifications. We look around to see who is has skills that can be adapted to this new job. Someone whose skills and confidence will let them jump into a new task with ease. Alice and Jane are...
The girls are ready for Halloween, and they’ve chosen costumes of people we might all recognize. Every place has at least one Diva, says Alice. At the dog park the Diva is the one who demands that others play her way, or follow her lead. She...
Everyone is reading or writing or obsessing about The Hybrid Workplace, and good for them. There is much to be learned, and a lot of energy and creativity is called for as each organization figures out what works best. But what is happening to training during...
Even during the dog days of summer Alice and Jane understand the importance of continued training. They know how important it is to help their people be good communicators, and they know that consistent training is the key to success. It is tempting during the hot, busy,...