Communication Skills

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10 Jan 2019 A Resolution Worth Talking About

Priscilla tells me that her resolution for 2019 is to renovate her personal lexicon. A lexicon, or specialized vocabulary, personal and specific to you consists of the words you most frequently use. We each have our own. Many words appear in the lexicons of many people,...

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12 Dec 2018 Wish List of Communication Junkies

A poll of random* folks asking them to comment on The State of  Communication in our Union, yielded some of the following: I wish people would use the word ‘said’ Example: Yes:  “They said ‘This takes too long.’” No:  “They were going, ‘This takes too long.’"Dear God,...

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11 Sep 2018 Good Question

Marble has learned to give feedback in constructive and helpful ways, and she prides herself on maintaining steady communication with her staff.  Good work, Marble. But recently Marble’s new supervisor invited her to a meeting to discuss work assignments.  It seems that the supervisor has ideas...

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04 Aug 2018 Do You Want to Sound Indecisive?

Maybe you do want to avoid committing to a statement, position, or opinion, but there’s a way to do so that makes your indecision clear and unambiguous. “I’m not sure what I think about this, but…..” If, however, indecision is not your goal, there is a phrase...

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12 Jul 2018 More About Email

Wouldn’t you think that concerns about appropriate and effective emails have been settled by now? But, no.  Voices continue to be raised about messages that are incomplete, incomprehensible, rude, or appear to have been written by a hamster. When faced with criticism, many email writers defend their...

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21 May 2018 Answer the Question!

People don’t read. How else to explain this behavior: Email to Dooney from Enware: Hey, I need to know if you’re running the meeting or if Jengo is doing it.  I want to print the agendas. Also, can we get more copies of the quarterly report?   Email to Enware...

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04 May 2018 Whose Fault Is It?

Are you sabotaging your own communications?   Someone is at fault- is it you? Panet, the owner of a bookstore told me of trouble with Yani, one of her employees.  She’d asked him to restock a few shelves but he hadn’t done so.  When she asked...

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02 Apr 2018 More Email Tyranny

Dima’s email to the 5 people in her department: Hi, guys- I’m so glad spring is finally here- let’s get some flowers for the break room.             Okay with you if I bring some tomorrow? Moxie:  Sure. Toyo:  What kind?  The smelly things- no.  We have to eat...

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13 Feb 2018 Send a Valentine to Your World

Among our many course offerings is one called ‘Dealing With Difficult People’.  This seems to be a popular topic, since there are books and blogs and articles that offer to help us with this prickly problem.  But maybe there is another way to approach the...

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08 Jan 2018 Welcome New Year 2018!

So much chatter about New Year resolutions:  what to resolve, how to stick to them, why we do them, how to integrate them into our slug lives. The most popular resolutions have to do with Improvement.  Physical improvement, consumption improvement, relationship improvement - these all seem...

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