Professional Development

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13 Mar 2019 Afraid To Talk?

Some conversations are difficult, and with the convenience of email and text many people manage to avoid having any of those difficult conversations.  They tell themselves that it’s easier to ‘just send a note’, but the real reason is they’re afraid to talk. Talking involves a...

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10 Jan 2019 A Resolution Worth Talking About

Priscilla tells me that her resolution for 2019 is to renovate her personal lexicon. A lexicon, or specialized vocabulary, personal and specific to you consists of the words you most frequently use. We each have our own. Many words appear in the lexicons of many people,...

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12 Dec 2018 Wish List of Communication Junkies

A poll of random* folks asking them to comment on The State of  Communication in our Union, yielded some of the following: I wish people would use the word ‘said’ Example: Yes:  “They said ‘This takes too long.’” No:  “They were going, ‘This takes too long.’"Dear God,...

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11 Sep 2018 Good Question

Marble has learned to give feedback in constructive and helpful ways, and she prides herself on maintaining steady communication with her staff.  Good work, Marble. But recently Marble’s new supervisor invited her to a meeting to discuss work assignments.  It seems that the supervisor has ideas...

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04 Aug 2018 Do You Want to Sound Indecisive?

Maybe you do want to avoid committing to a statement, position, or opinion, but there’s a way to do so that makes your indecision clear and unambiguous. “I’m not sure what I think about this, but…..” If, however, indecision is not your goal, there is a phrase...

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12 Jul 2018 More About Email

Wouldn’t you think that concerns about appropriate and effective emails have been settled by now? But, no.  Voices continue to be raised about messages that are incomplete, incomprehensible, rude, or appear to have been written by a hamster. When faced with criticism, many email writers defend their...

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17 Dec 2017 Casual Connecting

Marble is not alone in noticing a growing distance between people who are different from one another.  She sees at the least a failure to acknowledge one another, and at worst muttering and frowning. And she knows from what she reads and hears in the...

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09 Aug 2017 A is for Apology

At the playground Triton cried because Xerxes bit him. Mothers became involved and the following direction was giving to Xerxes: “Tell Triton you’re sorry you bit him, but that you don’t like him to push you.” Observers found this a familiar form of quasi-apology, similar to “I’m sorry...

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10 Jul 2017 Poor Performers Are Not All At The Office

Aurora is a successful supervisor. Her employees appreciate her fair and firm manner, and they are comfortable working with her because she is clear about what she expects, they know she values their contributions, and they know she will tell them what she needs.  Aurora...

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03 Apr 2017 Essential Professional Skills

Again and again we hear employers say that they can train new employees to do the work of their organizations, but they need people who can communicate and manage themselves.   They want people who can navigate through a discussion and listen to the ideas of...

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