How can I help one of my employees who isn’t doing a good job? I think she wants to improve, but I don’t know how to help her.
You’ve already made a good start by wanting to help rather than punish. Are you sure she knows what and how to do what is expected of her? I always appreciate being told what to do rather than what not to do. Some people just yell “NO!” at me and it’s confusing.
Defensiveness is Not Your Friend
A block to productive conversations about performance improvement is defensiveness. It’s our natural protection against attack, and is often the first reaction to any perceived criticism. If you want your message to be heard and taken to heart, you’ll need to package it so that it gets past defensive barriers.