23 Mar 2016 Let Me Ask You a Question
Morton and Lee are getting instructions for completing their assignment. Instructions begin with, “Make sure the DPR is turned on before you collect the forms.” Lee doesn’t know what the DPR is...
23 Feb 2016 Hiding Behind Email
“Why can’t I just send her an email?” asks Vonda as she prepares to tell a colleague that she hasn’t finished some promised work. “I want to email my boss and...
06 Jun 2014 Take the Listening Challenge!
Are you a good listener? Most people answer “Yes” to this question and then wonder if they know what it means to be a good listener. Many speakers think good listening...
08 May 2014 How Do You Like Me Now?
Gerald was sent to us for coaching with the vague goal of “getting along better”. No specific behavioral infractions were cited, just a general lack of connection with any of...
12 Mar 2014 Edgar’s Bone of Conention
When celebrating Grammar Day on March 4, Edgar paw…uh…paused to consider the question: How important is grammar in business writing? There are those who say that if the reader understands the...
25 Feb 2014 Feeling Dispirited?
Snow and cold weather aren’t the only things that can sap our spirits. Waiting for conditions to be right for training can drain energy from the most enthusiastic of...