02 May 2016 Irritation by Email
In a recent email writing class, someone mentioned the problem of partially-answered emails, and wondered if he needs to send separate emails for each question he wants to ask. Here is...
05 Apr 2016 Tell Me a Story
Presentation Skills are not just for dress-up. We can trot them out for any communication event. In fact, putting those skills to use can elevate just about any speaking opportunity...
23 Mar 2016 Let Me Ask You a Question
Morton and Lee are getting instructions for completing their assignment. Instructions begin with, “Make sure the DPR is turned on before you collect the forms.” Lee doesn’t know what the DPR is...
23 Feb 2016 Hiding Behind Email
“Why can’t I just send her an email?” asks Vonda as she prepares to tell a colleague that she hasn’t finished some promised work. “I want to email my boss and...
06 Jun 2014 Take the Listening Challenge!
Are you a good listener? Most people answer “Yes” to this question and then wonder if they know what it means to be a good listener. Many speakers think good listening...
08 May 2014 How Do You Like Me Now?
Gerald was sent to us for coaching with the vague goal of “getting along better”. No specific behavioral infractions were cited, just a general lack of connection with any of...