09 Jul 2012 Thoughts on Apologies
“An apology is not an apology if it begins, ‘I’m sorry if….’ instead of ‘I’m sorry that…’” What do you think? Some to whom I’ve posed this question dismissed it as quibbling...
02 Jul 2012 It’s a Free Country
“It’s a free country.” Usually, when someone waves this flag it’s because some infraction has occurred and the flag waver knows it. Loosely translated, it might mean, “You might not like...
25 Jun 2012 Faux Facts
Some messages are tricky. Well, lots of messages are tricky- otherwise we in the communication business wouldn’t be… well, in business. But I digress. The Faux Fact is our topic...
18 Jun 2012 RSVP
The office receptionist on the phone: “I know what document you want, but I don’t know what you expect me to….Oh, you want me to FAX it. You didn’t say...
11 Jun 2012 Dog at Work on Beware of what you Wear
Being a New Yorker, I’m proud to wear my cap, but I am mindful of the dangers of wearing clothes that say things. Clothes are a means of communication, as we...
04 Jun 2012 Email – Slow Down and Think About It
Marshall was a participant in a Language at Work Email Writing course several years ago. Recently I ran into him and he told me that he had just put to...