04 Sep 2013 Every Good Communication Deserves a Plan
Norton scheduled a meeting with a colleague to seek support for a change he wanted to make in a current project. At the meeting, Norton began to explain his idea, stressing...
13 Aug 2013 Conversations That Work
One style of communication is characterized by people taking turns expressing ideas and listening to what each other says. During the back and forth in this style of communication, people...
07 Feb 2013 Back to Basics
People who are looking for places to work and workplaces that are looking for productivity might be helped by doing the same thing: Concentrate on Basic Skills. Individuals, organizations, families, municipalities –...
03 Jan 2013 Catherine the Great, thank you!
In her memoirs, Catherine the Great wrote that people at court, intent on furthering their interests, impressing others, and staying ahead of, or at least in, the action, did so...
10 Dec 2012 Okay
Rudolph attended a two hour lecture on holiday travel. He is familiar with the subject so he found his attention wandering, and the speaker, while knowledgeable about the subject, was...
05 Dec 2012 Practice
So, the Tension Season is here. The emotional surges of holidays create lovely bursts of good will and well-being, but they can also lift some ordinary distresses into orbit. We...