23 Jul 2012 Order Another Sandwich
Arminta arrived at the client’s meeting and asked if the documents being sent from her assistant were there. No. As the meeting finally dragged to a close, she called a nearby deli...
16 Jul 2012 Conflict Conversationland: Plan Ahead
Caleb tells us that some time ago a friend wronged him. Caleb says he was unable to confront the friend at the time but is now thinking of doing so....
09 Jul 2012 Thoughts on Apologies
“An apology is not an apology if it begins, ‘I’m sorry if….’ instead of ‘I’m sorry that…’” What do you think? Some to whom I’ve posed this question dismissed it as quibbling...
02 Jul 2012 It’s a Free Country
“It’s a free country.” Usually, when someone waves this flag it’s because some infraction has occurred and the flag waver knows it. Loosely translated, it might mean, “You might not like...
25 Jun 2012 Faux Facts
Some messages are tricky. Well, lots of messages are tricky- otherwise we in the communication business wouldn’t be… well, in business. But I digress. The Faux Fact is our topic...
18 Jun 2012 RSVP
The office receptionist on the phone: “I know what document you want, but I don’t know what you expect me to….Oh, you want me to FAX it. You didn’t say...