Snow and cold weather aren’t the only things that can sap our spirits. Waiting for conditions to be right for training can drain energy from the most enthusiastic of us. Low budgets, reduced staff, scarce time have all curtailed the rich offerings of...
A friend, looking for a new dentist, bemoaned the difficulty in picking a good one. “It isn’t like shopping for blueberries where you can see which ones are good and which ones aren’t. I end up going with the one who has a nice receptionist.” Wow,...
Gracious communication comes naturally to some people. For these people, almost all the sentences they compose are accessorized with graceful, polite words, and even their most self-serving messages have a component that suggests consideration of the person with whom they’re speaking. For others, grace notes are...
Scary conversations can happen anywhere and with any of the ghoulish creatures that haunt our worlds, not just on Halloween. You might be talking with one of these creepy critters: GHOSTS – These folks seem to be in the same conversation as you, but they...
Reports written by Mateus are incomprehensible, says his supervisor. Angela can’t get her colleagues to listen to her. Julius says his team gets defensive when he makes suggestions. Brenda’s written work is returned with red marks all over it no matter how often she...
Norton scheduled a meeting with a colleague to seek support for a change he wanted to make in a current project. At the meeting, Norton began to explain his idea, stressing the benefits, and his colleague seemed to be attentive. Then she reminded him that a...