16 Apr 2012 Work It Out!
Fifteen minutes into the body conditioning class at the gym, a woman entered and worked her way to the front of the group. She asked my friend, puffing away next...
08 Apr 2012 Communication at Work
The Human Resources director: “I get people in here all the time complaining about the drama and stress and back-biting that goes on. I think people spend more time being...
01 Apr 2012 Tooting Your Horn
As I was leaving a client’s office after a meeting, he asked if I had a document that he’d apparently just made up. While digging back into my snapped, zipped,...
26 Mar 2012 Dealing With Difficult People
This is one of our popular courses. I think many people want this course because they are uncomfortable setting boundaries or asking for what they want, or saying what makes...
19 Mar 2012 Do You Qualify?
Speakers are so lucky! We get to make choices about our words: we can decide which ones and how many of them to use. And we can make...
12 Mar 2012 Empathic Listening, or Hogging the Stage?
Evangeline is describing to her friend, Honoria, a situation in which her boss caused her some distress. Evangeline tells the story in hopes of examining her relationship with her boss,...