26 Sep 2011 Listening Will Change Your Life
“Listening Will Change Your Life.” I say to people in my classes and I’m not surprised by either their smirks when they hear me say it, or by their astonishment...
19 Sep 2011 Supercalifragilisticexpialidocious!
Extreme events lately have called forth extreme language to describe them: devastating, horrific, outrageous, unbelievable, and incredible. But while the events are not only extreme but also unusual, the words...
12 Sep 2011 Meet Martha
Meet Martha. She is a third year associate at a busy law firm. She is personable, enthusiastic, and a hard worker. She likes her job, is attentive to clients, values...
05 Sep 2011 Say Yes to No
Fall pulses with the heightened energy of important and urgent projects and initiatives. We stride into the fall with vigor: we have a crisp focus at work; we scan catalogs...
29 Aug 2011 Conversation Navigation
Weaving my way through Penn Station recently, I was struck with the similarities between the ways people move through a crowd and the ways they move through a conversation. In the...
31 Jul 2011 Clarity in Communication
Everyone communicates. We communicate even when, maybe especially when, we aren’t thinking about it. The way we walk into a room; the way we sit in a meeting; perhaps even...