10 Oct 2011 Make No Mistake
A recent question from a person in one of our courses: “Is it okay to apologize or admit error to someone who works for me? My supervisor told me it’s...
03 Oct 2011 Good Question
As any self-respecting 5 year old can tell you, questioning is a valuable communication tool. But for many people, the use of this device seems to fall off as we get...
26 Sep 2011 Listening Will Change Your Life
“Listening Will Change Your Life.” I say to people in my classes and I’m not surprised by either their smirks when they hear me say it, or by their astonishment...
19 Sep 2011 Supercalifragilisticexpialidocious!
Extreme events lately have called forth extreme language to describe them: devastating, horrific, outrageous, unbelievable, and incredible. But while the events are not only extreme but also unusual, the words...
12 Sep 2011 Meet Martha
Meet Martha. She is a third year associate at a busy law firm. She is personable, enthusiastic, and a hard worker. She likes her job, is attentive to clients, values...
05 Sep 2011 Say Yes to No
Fall pulses with the heightened energy of important and urgent projects and initiatives. We stride into the fall with vigor: we have a crisp focus at work; we scan catalogs...