05 Sep 2011 Say Yes to No
Fall pulses with the heightened energy of important and urgent projects and initiatives. We stride into the fall with vigor: we have a crisp focus at work; we scan catalogs...
29 Aug 2011 Conversation Navigation
Weaving my way through Penn Station recently, I was struck with the similarities between the ways people move through a crowd and the ways they move through a conversation. In the...
31 Jul 2011 Clarity in Communication
Everyone communicates. We communicate even when, maybe especially when, we aren’t thinking about it. The way we walk into a room; the way we sit in a meeting; perhaps even...