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11 Sep 2018

Marble has learned to give feedback in constructive and helpful ways, and she prides herself on maintaining steady communication with her staff.  Good work, Marble. But recently Marble’s new supervisor invited...

12 Jul 2018

Wouldn’t you think that concerns about appropriate and effective emails have been settled by now? But, no.  Voices continue to be raised about messages that are incomplete, incomprehensible, rude, or appear...

04 May 2018

Are you sabotaging your own communications?   Someone is at fault- is it you? Panet, the owner of a bookstore told me of trouble with Yani, one of her employees.  She’d...