Writing Skills

Better Business Writing

This course will help participants produce documents that are clear, concise, and free of mechanical errors. Participants will review conventions and rules of writing, and practice applying them to their own work.



  • Use points of grammar and writing conventions correctly.
  • Identify common writing pitfalls.
  • Analyze needs of intended audience.
  • Organize ideas appropriately.
  • Reduce redundancy and wordiness.
  • Learn tips for proofreading and editing.

Advanced Writing Skills

This course will help experienced writers refine their writing skills as they address complex ideas and write for multiple audiences. Participants will learn tips for making their writing clear and compelling.



  • Analyze the audience to determine purpose for writing.
  • Collect and organize information that meets your purpose.
  • Learn ways to structure your content and format your documents.
  • Review points of grammar and standard writing conventions.
  • Learn tips for guiding readers to your point quickly and easily.
  • Recognize stylistic choices that interfere with clarity.
  • Use proofreading and editing tips.
  • Include a call to action.

Plain Language Writing

This course will help participants create documents that comply with the Plain Language directive for writing that is clear, concise, and focused on the reader.



  • Use characteristics of reader-friendly writing: short sentences, active voice, direct address.
  • Analyze and address the needs and expectations of the reader.
  • Organize ideas logically and clearly.
  • Format documents with reader-ease in mind.
  • Make purpose and intent clear.
  • Edit and adapt documents to the Plain Language style.
  • Include a clear call to action.

Writing Meeting Minutes

This course will help participants write minutes of meetings that are clear and concise, and that accurately reflect the work of the meeting. Participants will learn to use time before and after meetings to make their minutes more effective, and will learn how best to use the time during the meeting.



  • Recognize the importance of preparation and review.
  • Understand the elements to consider before a meeting.
  • Learn note-taking tips and techniques.
  • Identify and overcome common barriers to writing minutes.
  • Develop an individual plan and approach.

Editing Mastery

This course will help participants check their documents for readability, clarity, and content sensibility, by learning techniques for document review. Participants will learn to focus on organization and flow, and on appropriateness for the intended reader.



  • Understand the benefits of reviewing and editing.
  • Apply standards of organization as an editing tool.
  • Learn methods of reviewing documents for content.
  • Consider documents from reader perspective.
  • Review guidelines for structure and format.

Proofreading for Error-free Writing

This course will help participants check their documents for grammatical and structural errors, by learning techniques for proofreading their own work. Participants will review basic elements of spelling, punctuation, and grammar to ensure clarity and correctness.



  • Review common grammatical and structural pitfalls.
  • Consider the effects of punctuation on meaning.
  • Learn tips for proofreading accurately.
  • Recognize and address individual writing concerns.

Grammar Gremlins

This course will help participants produce error-free documents as they review and apply the rules of English grammar. Participants will review parts of speech and sentence structure in sample documents as well as in their own work.



  • Learn kinds and purposes of sentences.
  • Understand subject-verb agreement.
  • Review common grammatical and structural errors.
  • Understand the use of punctuation marks.
  • Make proofreading a habit.

Technical Writing

This course will help technical professionals write clearly about complex issues for both technical and non-technical readers.



  • Analyze needs of audience and make writing choices accordingly.
  • Review basics of standard correct writing.
  • Determine purposes and main ideas.
  • Examine varieties of organizational formats to support purpose.
  • Explain complex or technical information using appropriate language and graphics.

Persuasive Writing

This course will help experienced writers create documents that persuade and influence others. Participants will learn the features of making convincing arguments and apply them to their work.



  • Understand fully the position and interests of the reader.
  • Determine the benefits to your reader of your position.
  • Describe benefits in ways that will appeal to the reader.
  • Learn language that persuades and encourages.
  • Examine several organizational structures that support your position.
  • Use effective and appropriate tone and style.

Email Writing

This course will help participants produce email messages that are clear, concise and correct. Participants will eliminate email practices that contribute to confusion, and learn common email guidelines.



  • Identify and correct common email writing problems.
  • Understand the format and structure of effective business email writing.
  • Target focus, scope, tone, and language to prospective readers.
  • Learn tips for ensuring a professional and collegial tone.

Organize for Better Writing

This course will help participants improve their writing by learning the steps of organization.  Participants will learn to quickly order ideas, select appropriate format, and make structural decisions that support their writing goals.



  • Understand the steps to take in preparing to write.
  • Learn what to consider when choosing an organization format.
  • Understand how writing goals affect organization choices.
  • Make appropriate choices in topics and support material.
  • Develop pre-writing strategies for ease of planning.
  • Learn a variety of organization styles and formats.